FAQs

A: We are a small-batch, homemade kitchen service rather than a bulk commercial processor. Every single product is individually mixed, prepared, and packaged by hand right at home after your order comes through. Our recipes are verified by our in-house nutrition consultant, Nutritionist Roksana Amin, ensuring balanced nutrition for your family.

A: Yes, we accept returns, refunds, and item exchanges if there is a valid issue with your order. Because we provide completely fresh, chemical-free food, you must reach out to us with your feedback within 3 days of receiving your delivery to qualify for a return or exchange.

A: If you notice any issues with your products, please contact us within 3 days using one of the following methods:

A: To guarantee absolute biological safety and hygiene for our community, we never re-sell or re-route returned food items to other customers. Because returned items must be discarded, we kindly request all families to double-check and confirm their product choices before finalizing an order.

A: Because we use zero chemical preservatives, artificial shelf-stabilizers, or commercial sprays, all our items should be stored inside the refrigerator immediately to keep them safe, fresh, and free from natural spoilage.

A: We never pre-pack or store items on warehouse shelves. Once you place an order, it is crafted by a single pair of hands. This artisan process takes 1–3 days inside Dhaka and 3–7 days outside Dhaka, ensuring you receive maximum freshness.

A: Yes. We carefully look for and source rare, premium, high-grade whole grains (such as rolled oats, steel-cut oats, quinoa, and buckwheat) from highly trusted global suppliers to ensure they match our strict chemical-free standards.

A: Because we immediately proceed with handmade production and fresh ingredient allocation upon order confirmation, orders cannot be cancelled or modified once placed. Please double-check your cart thoroughly before finalizing your purchase.