Delivery Policy & Shipping Terms

We deliver all across Bangladesh.

    Beause every single item at Shadleen's Herb is prepared fresh by a single hand after an order is placed, our processing system takes slightly longer than commercial storefronts. We highly appreciate your patience as we prioritize premium quality over fast shipping.

    Delivery Timelines & Rates:
    Destination Shipping Duration Delivery Charges Payment Methods
    Inside Dhaka 1 to 3 Business Days - 80 BDT 
    - Free delivery in niminum order of BDT 5000     		Cash on Delivery (COD) or Advance Digital Payment
    Outside Dhaka 3 to 7 Business Days - 150 BDT 
    - Free delivery in niminum order of BDT 5000
    		 Full Website Pre-payment or Partial Payment (delivery Charge 150tk) via Facebook Inbox
    Important Order & Shipping Rules
    • Production Integrity: Once an order is placed on shadleens.com, it instantly moves to live production. Please double-check your item choices before hitting submit, as orders cannot be modified after processing begins

      Our Delivery Partner: Pathao 

      All above are just the policies. Our Customer Philosophy is Inspired by Kindness Ease. 


      At our core, we believe that business should be built on mutual respect, ease, and goodwill. We strictly look to the guidance of the Prophet Muhammad (may Allah's peace and blessings be upon him), who said:
      "May Allah have mercy on a man who is lenient when he sells, when he buys, and when he asks for repayment of the debt."
      — Sahih Al-Bukhari, 2076
      Guided by this beautiful Hadith, we aim to make your selling, buying, and exchange experience with us as smooth and worry-free as possible. While we maintain a standard set of policies to protect both parties, our absolute priority is your convenience.
      🛒 Buying from Us
      We price our items fairly and strive to fulfill your orders with complete honesty and transparency. If you experience an issue or need assistance with your purchase, we approach the solution with leniency and a helpful attitude.

      📦 Selling & Exchanging with Us
      Trading should be free of stress. If you need to make an exchange or are selling back to us, we will not burden you with rigid or unreasonable bureaucracy. We aim for straightforward, transparent, and accommodating deals.

      🤝 The "Leniency Over Rules" Promise
      Every transaction is unique, and unexpected situations happen. If our standard policies ever conflict with your specific convenience or cause you hardship:
      • Reach out to us directly.
      • Tell us your situation.
      • We will do our best to accommodate you.
      We will work with you individually to find a flexible solution that leaves you satisfied, In sha Allah (if Allah wills).