At Shadleen's Herb, accessible from shadleens.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information we collect, how we use it, and the strict measures we take to protect your personal details.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through our official channels.
1. Information We Collect
To provide you with fresh, homemade, chemical-free food, we collect specific personal information when you interact with our website, place an order, or message our customer support team.
- Personal Identity Data: Name, shipping address, billing address, phone number (01682747714 or customer-provided contact numbers), and email address.
- Order Details: Information regarding the specific items you purchase (e.g., rolled oats, steel-cut oats, buckwheat, quinoa).
- Payment Information: For digital or mobile wallet payments (bKash, Nagad, Rocket, or card payments), transactions are securely processed through authorized third-party gateways. We do not store your private banking credentials on our servers.
- Communication Log: If you contact us directly via our Facebook Page or email (shadleens.herb@gmail.com), we may keep a record of that correspondence to resolve your queries within our standard 3-day feedback window.
2. How We Use Your Information
We strictly use the information we collect to operate our small-batch kitchen business safely and efficiently. Your data is used to:
- Process, prepare, and pack your fresh orders by hand.
- Arrange secure delivery through our delivery agents (1–3 days inside Dhaka or 3–7 days outside Dhaka via Sundarban Courier).
- Send order tracking updates, invoice details, and customer service follow-ups.
- Verify advance digital payments for orders outside Dhaka to prevent fraudulent transactions.
- Improve our website features, safety performance, and product offerings based on your direct feedback.
3. Data Protection & Safety Commitments
As a family-run platform rooted in community trust and values, we do not sell, rent, trade, or share your personal information with third-party marketing companies.
Your shipping address and phone number are only shared with authorized logistics partners (such as local courier services) for the sole purpose of safely delivering your package.
4. Cookies and Web Beacons
Like any other e-commerce website, shadleens.com uses "cookies." These cookies are used to store information, including visitors' preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the user experience by customizing our web page content based on visitors' browser type and/or other information.
5. Third-Party Links & Social Media
Our website may contain links to our official social media handles, such as our Facebook inbox. Please be aware that once you leave our domain, our privacy policy no longer applies to external platforms. We encourage you to read the privacy statements of any third-party websites you interact with.
6. Your Rights & Data Correction
You have full control over your personal information. At any point, you can request to:
- Access the personal data we store about your profile.
- Correct or update any wrong details (e.g., updating a shipping address before production begins).
- Request the complete deletion of your customer account profile from our database.
To make a request, simply email us at shadleens.herb@gmail.com or call us directly at 01682747714.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect adjustments in our processing setup or local e-commerce regulations in Bangladesh. We will notify you of any changes by posting the new policy text directly on this page.